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  • FAQ

Product Information

• General

  Creations Baby is JPMA Certified and meets or exceeds all mandatory and voluntary crib safety standards. Please visit www.jpma.org for more information on the safety standards.
  
  All product finishes are well below the lead and phthalate regulations set by the CPSC.
  
  Product is manufactured in Asia.
  
  Creations Baby sells only to independent specialty retail stores. These retail stores are trained on juvenile furniture, including all Creations product. Any Creations dealer will be able to answer any and all product inquiries. If they are unable to answer any questions, they will be able to contact their Creations representative for assistance.
  
  No Creations Baby product has been recalled. For recall information for any juvenile product, www.jpma.org is a great resource to use.

• Cribs

  All Creations Baby cribs are convertible to a toddler bed and full-size bed. To convert to a toddler bed, the toddler rail and conversion kit are included with the purchase of the crib. To convert to a full-size bed, full rail conversion kits are available as a separate purchase. We do recommend that you purchase the rails at the time you purchase the crib, as they may not be available when it is time to convert the bed. However, all Creations Baby cribs are designed to work with a standard metal bed rail and that is a great alternative in case the wood bed rails are not available.
  
  Cribs all come with adjustable crib springs. Most cribs have three (3) levels of adjustment. This corresponds as well to the adjustment level of the full-size bed. *(Please read the instruction manualregarding when to adjust the spring in accordance with your child's height, age, and ability.)
  
  Cribs feature all hardwood structural construction.

• Casegoods

  Drawers in all cases have wood-on-wood drawer glides and feature dove-tail construction in the back, which makes the joints of the drawers stronger. All drawers also have dust bottoms, which serve to protect clothing from gathering dust and to prevent clothes from falling into the drawer below.
  
  The top drawers in all case pieces are felt-lined.
  
  Cases feature all hardwood case construction with multiple glue blocks for greater durability.
  
  Cases feature metal-to-metal contact for all bolts and screws to help protect the wood from the roughness of the metal.

• Product Construction

  Creations Baby product is predominantly made of selected hardwood solids and veneers. The hardwood solids vary by group and finish. We use Asian hardwoods for all solids and veneers. Creations Baby also uses MDF, which is a wood composite used by virtually all furniture manufacturers. MDF is used to add stability to furniture and prevent warping over time.
  
  Veneers are used on products with a showy, wood grain finish.

• How to Care for Your Creations Baby Product

  A clean, damp cloth should be all that is required to keep your furniture clean and dust-free. If you feel that a cleaning product is required, avoid products containing silicone.
  
  We advise that you take caution when placing certain items on your Creations Baby furniture, such as drinking glasses, rubber or rubber-tipped items, and any items that may have rough or sharp features.

When to Contact a Creations Baby Dealer

Creations Baby only sells to independent specialty retail stores. To purchase Creations Baby product, please contact an authorized dealer. To find an authorized dealer, you can use the dealer locator found on our website www.creationsbaby.com/find_dealer. Insert your zip code and specify the radius in which you would like to search and a list will populate with all dealer contact information.

For questions on product pricing, please contact a Creations Baby dealer.

Pictures of all of our collections can be printed directly from our website. Creations Baby dealers also have access to all product pictures.

If you have any issues with purchased product, such as parts, you should contact your Creations Baby dealer. As they have record of your purchase, they will be able to work with Creations Baby to assist you.

Any questions concerning your order status should be directed towards your Creations Baby dealer.

All warranty and after-sales service issues are handled through your authorized Creations Baby dealer.